Refund & Return Policy

Effective Date: July 16, 2025

At Triambizak, customer satisfaction is our top priority. We proudly stand behind the quality of our trisuits, accessories, and athletic gear. If you're not fully satisfied with your purchase, please review our detailed return and refund policy below.

1. Return Eligibility Window

You may request a return within 30 business days from the date your order is delivered. To qualify:

  • Items must be unused, unworn, and in original condition
  • All tags, labels, and original packaging must be intact
  • A return must be authorized by our customer service team before sending

Returns submitted without prior approval may not be accepted or refunded.

2. How to Initiate a Return

To begin the return process:

  1. Contact our support team at contact@triambizak.com with your order number and reason for return

  2. If the item is damaged or incorrect, include photos for verification

  3. Once approved, we’ll send you return instructions and the return warehouse address

  4. Send your return using a trackable shipping service

Returns sent without authorization will not be processed.

3. Return Shipping Costs

  • If the return is due to a defect, damage, or our shipping error, Triambizak covers all return shipping costs

  • For all other returns (such as size, change of mind), customers are responsible for return shipping fees

4. Return Address

After approval, all returns must be sent to:

TRIAMBIZAK Returns Department
4001 Inglewood Ave STE 101 PMB 512
Redondo Beach, CA 90278, USA

Do not return items to our UK business address. Returns sent there will not be accepted or processed.

5. Non-Returnable Items

We do not accept returns for:

  • Gift cards

  • Final sale / clearance items (unless damaged or defective)

  • Personalized or custom-made products

  • Items marked as "non-returnable" at checkout

  • Used or worn items that no longer meet our return criteria

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color:

  • Please follow the return process

  • Once your return is processed, you may place a new order

Exceptions apply in cases of defective or incorrect items — please contact us for assistance.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Include your order number, a description of the issue, and clear photos

  • We'll arrange a refund or replacement, and cover return shipping if applicable

8. Refund Processing

  • Refunds are issued to your original payment method

  • Processing takes up to 10 business days after the item is received and approved

  • Your bank or card provider may take additional time to post the refund

Refunds may be denied if the item does not meet the return criteria or arrives damaged due to improper return packaging.

We do not charge any restocking fees.

9. Contact Us

For return-related questions or support, please contact:

Business Name: AMBIZAK LTD
Company Number: 14110022
Legal Business Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
U.S. Fulfillment Center: 4001 Inglewood Ave, STE 101 PMB 512, Redondo Beach, CA 90278, USA
Customer Support Phone (U.S.): +1 (661) 668-6332
Corporate Phone (UK): +44 7716 648931
Email: contact@triambizak.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

10. Policy Updates

This policy may be updated without prior notice. Any changes will be posted on this page with a new effective date. Continued use of our services constitutes your agreement to the latest version.